Question 1

How do we get started on TravelIQ?

Accepted Answer

Book a walkthrough. We size the platform to your roster, set up your suppliers and splits with you, and onboard your advisors — founding agencies work directly with the people who built the platform, not a ticket queue. If you'd rather look first, the live demo is the real product on a sample agency, no signup.

Question 2

How do advisors get their logins?

Accepted Answer

You add an advisor and the system creates their profile, login, and a branded invite. Pause an advisor at their request, or offboard one and move every lead, client and booking to whoever picks them up.

Question 3

Can we import our existing clients?

Accepted Answer

Yes — import a Google Contacts export, up to 5,000 rows at a time. It brings in names and email addresses, skips anyone already in your book, and tells you which rows it couldn't use and why, by row number. Phone numbers and addresses aren't mapped yet, so those stay in your export for now.

Question 4

How does commission tracking actually work?

Accepted Answer

Every booking carries the commission the advisor expects from the day it's written. When the supplier remits, the admin records what actually arrived — and a shortfall is flagged for the owner alone. Advisors never see the agency's cut, the gross, or the supplier rate; that's enforced on the server, not hidden in the browser.

Question 5

How do advisors get paid?

Accepted Answer

Commissions settle into weekly Monday-to-Sunday payout batches — one statement per advisor, listing only that advisor's own share. A supplier that pays late rolls into a future payout rather than altering a settled statement.

Question 6

Can a commission be split or clawed back?

Accepted Answer

Split a commission across up to four participants, or route a referral between two advisors — resolved to the exact cent. A clawback is a negative entry that nets against the advisor's next payout.

Question 7

What does an advisor site include?

Accepted Answer

The advisor's own pages, blog, reviews and destinations, styled to your agency's brand. They edit it in place — click a headline on the live page, type, publish — and the owner decides whose site launches.

Question 8

Can an advisor use their own domain?

Accepted Answer

Yes. Point a domain the advisor already owns at their site — we add it to hosting and show the exact DNS record to create. We don't register domains, and DNS changes happen at your registrar.

Question 9

Who controls what appears on the company site?

Accepted Answer

You do. An advisor's blog post is live on their own site instantly, but joins the company blog only after an owner approves it. Reviews arrive by invitation, land unpublished, and only an owner can put one on the site — the public rating is calculated live from published reviews, never typed in.

Question 10

Where do website leads go?

Accepted Answer

A request from an advisor's own site goes straight to that advisor. Company-site requests land with the admin — unless the traveler named a planner who actually books that destination. Either way the lead arrives with the full brief attached: party, dates, budget tier, must-dos.

Question 11

What is the first-contact clock?

Accepted Answer

Every lead carries a 24-business-hour first-contact clock, measured Monday to Friday, 9am–9pm Central. The dashboard shows on track, due soon, and overdue — so the requests about to slip are on the board, not in someone's memory.

Question 12

What lives in a client record?

Accepted Answer

A durable household record — dietary needs, allergies, mobility, celebrations, room preferences — with a running note timeline and every trip they've taken. Transfers between advisors need a reason and an owner's approval; possible duplicates are flagged, never silently merged.

Support is a person here

Getting started

Commissions & payouts

Advisor sites

Leads & clients

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